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Customer Experience and Cyber Security: Gaining Board Alignment

A thought leadership article from CGI and the Retailer Magazine

Retailers around the world are on a journey to transform relationships with their customers by offering an omni-channel shopping experience, where a customer can move seamlessly between channels with ease.

This gives customers a more personalised experience: more ways to shop and interact and more tailored information about, and availability of products and services. Retailers are rewarded with stronger relationships with their customers, greater loyalty and a deeper understanding of their behaviour and preferences.

The omni-channel brings with it increased interconnection between customers, retailers and their supply chains, increased volumes and types of customer data, coupled with a rising customer awareness and concern over data privacy.

Good cyber security comes from the top – every company needs to communicate to its employees and suppliers that, in the digital world we live in, everyone has a responsibility to keep their company and their customers’ data safe.

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CGI is an Associate Member of the British Retail Consortium (BRC) and has recently partnered with the BRC to deliver the ‘Gaining board alignment on cyber security’ webinar.

Listen to the recording now