Digital Customer Experience… where to start with this hugely important topic, it has many broad strands each undergoing continual, exciting, even exponential change and so in my experience requires engagement and good coordination across the business. Certainly the Culture and Organisational model plays a key part in getting the right CX outcomes. Who should set the agenda for transforming your Customer Experience is something I have seen change over recent years. More...

Is Bancassurance MK2 the answer….to an affordable transfer of liability from state to the private sector for retirement provision? More...

A view from Andrew Rogoyski, VP of Cyber Security Services, CGI UK As we approach May 2018, the full implementation date for the General Data Protection Regulation (GDPR), or more likely, the implementation date of the UK Data Protection Bill which will be drafted into UK law to reflect GDPR, I thought it worth talking about what one can do in the working days we have left to prepare for it. More...

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