Matthew Grissoni

Cyber Security at the heart of Fleet Fuelling

In the digital age, technology is being leveraged by both organisations and adversaries alike; and not a week goes by where we don’t see an innovative array of cyber-attacks targeting critical assets. The wider implications of these attacks from loss of sensitive data, penalties and brand trust are well known. To respond to this new era of hyper-connectivity, virtual crime and hacking, Cyber Security must be prominent on every boardroom agenda.

The repercussions of a security breach on a business, including brand deterioration, erosion of customer confidence, loss of profit and loss of market value is real. A challenge made more complex through regulations and directives with strict punitive measures if exploitation does take place. In an attempt to protect their enterprise risk, often organisations overburden their customers with high security, reducing the quality of the digital retail experience and customer satisfaction.

In previous blogs, I have discussed a ‘digitally-enabled fleeting fuelling proposition’ that transforms the way Oil Majors interact with their customers; combining every aspect of the fleet process, including retail and payments into a single integrated solution. The blogs talk about how we are seeing shifts away from payment through a card to payment via a mobile device, such as a smartphone, watch or car. Balancing risk versus opportunity in a digital world is difficult – but Cyber Security can be a key enabler for Oil Majors to realise their objectives.

What if cyber security could be used as an enabler for innovative and scalable Fleet Fuelling propositions? What if security was involved in the solution development lifecycle from the start? How much faster to market and agile would we be?

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‘The advent of digital
technology should enhance
your security approach and
your customers Fleet
Fuelling experience.’

Delivering digital initiatives with the right balance of security capability inherent at the core is the answer for any Fleet Fuelling transformation. Promoting easy authentication without compromising the customer’s perception of security and protecting the enterprise risk should always be the ultimate objective. This is a major driver for differentiated service, accelerated growth, and market share.

We can achieve this through our Cyber Blueprint which has been created through over 40 years of delivering secure services. The blueprint brings together the critical enablers of ‘Assess the risk’, ‘Protect the business’ and ‘Operate with confidence’. Critically, the Blueprint enables clients across all industries to manage their security risk.

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'We protect against 43
million daily cyber-attacks
on military and intelligence
infrastructure.’

As we look across our engagements in different industry and government sectors, there are a number of crosscutting themes that are evident. From those, we are focusing on leveraging capabilities in three particular areas.

The first, as mentioned, is the preparation and response to the General Data Protection Regulation (GDPR) which comes into full force in May 2018. GDPR’s impact on organisations that hold and process personal information is going to be profound and we are helping organisations navigate the complex steps that they need to take in a relatively short space of time.

The second area of focus is to ‘secure the cloud’. Many organisations, from central government to financial institutions are now reaching a tipping point and embracing cloud in its various forms. As the cloud platform providers are keen to point out, many of the security and data protection responsibilities still lie with the end user, from control of access to data classification, to intrusion monitoring.

Lastly, we are promoting our Advanced Threat Investigation (ATI) services which go beyond conventional SIEM-based monitoring to use Big Data, machine learning and threat intelligence to provide a ‘hunting’ capability to find sophisticated intruders that are not found using conventional monitoring techniques. Continually assessing and mitigating the threat is a critical activity for CGI. For Oil Majors, it provides the peace of mind to focus on the front line to drive growth and loyalty through innovative and scalable digital transformation.

To find our more on how CGI is transforming the Cyber Security landscape please visit www.cgi-group.co.uk/cyber

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