Let’s start with the easy bit – what digital transformation isn’t. It’s not councils buying a bunch of digital technologies and adding a second layer to existing processes and systems. That’s digital replicating analogue, expensively. Yes, it works – after a fashion – but it’s inelegant, unwieldy and is a continuation of business as usual, rather than a true transformation. That requires a shift in focus from the provision of a series of individual services (the analogue way) to an approach that places the citizen’s needs at its heart. More...

Caring for older and vulnerable citizens is one of greatest challenges facing societies in the prosperous western world today.  We all know the population is ageing but the rate of change can startle: the number of centenarians in the UK quadrupled in the last 30 years. Over the same period, number of people over 90 nearly trebled. And, as the nation ages, the challenge of supporting citizens with additional care needs becomes more complex, as the number of people with chronic illnesses and ongoing care requirements grows. More...

Improving access to healthcare is one of the biggest challenges facing the NHS.  Wide variations in demand make it hard for trusts to predict and provide cover. In winter, the growing toll of seasonal illness multiplies the burden on overstretched resources. Outbreaks of viral and microbial pathogens can shut hospitals to admissions for weeks at a time. More...

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