Digital Customer Experience… where to start with this hugely important topic, it has many broad strands each undergoing continual, exciting, even exponential change and so in my experience requires engagement and good coordination across the business. Certainly the Culture and Organisational model plays a key part in getting the right CX outcomes. Who should set the agenda for transforming your Customer Experience is something I have seen change over recent years. More...

In my previous blog, I introduced findings from in-person interviews CGI held in 2017 with more than 1,300 client executives across 17 countries, including insurance business and IT executives. We conduct these interviews each year to get a pulse on clients’ top trends, along with their business and IT priorities, so that we can align our strategies and offerings with their needs. More...

Every year, CGI meets in-person with clients across the globe to get a pulse on their top trends and priorities to understand their challenges and opportunities, especially as the urgency to become digital organizations continues to accelerate across industries. This year, we conducted in-person interviews with more than 1,300 client executives across 17 countries, including insurance business and IT executives. More...