Launching new BPS services

Driving efficiencies, reducing costs

Can’t find the business process service you need? Innovation, combined with deep industry knowledge, is at the heart of our business, and we have proven modular building blocks that enable the rapid launch of new business process services that meet emerging industry needs.

These building blocks are designed to rapidly develop new services that will reduce your costs and optimise your business performance. Through a brief consultancy review, we gain an understanding of your business dynamics, map your current processes, volumes and service levels and identify the type of service you. We bring together our industry experts with yours to agree on a process and technology vision and solution that will meet your unique business needs.

In developing new services, we offer the following advantages:

  • Business process management, including process design and workflow management, in a highly secure environment
  • Business process analytics
  • Contact centre services, with a global network of more than 3,600 seats
  • Applications development and systems integration
  • Applications and Infrastructure management
  • Innovation and continuous improvement

We can also manage any new service developed under a range of commercial models, ranging from fully-managed business process outsourcing (BPO) model that enables a high level of configuration to your individual needs to an on-demand business process as a service (BPaaS) model involving standardised services designed for replication across multiple clients. We also offer a flexible range of pricing models, including outcome-based pricing.

Should you wish to maintain responsibility for business processing within your own organisation, but take advantage of our consulting expertise and our business process applications, we can offer a range of commercial models including Software as a Service (SaaS).

We are always on the lookout for mutually profitable opportunities to partner with our clients to bring to market new business process services, especially where these can be built around our best of breed technology solutions and those of our partners.