As a novice beekeeper I am learning about the complex and highly collaborative nature of a bee colony, and in becoming part of a community of keepers have become aware...
True digital transformation is taking place across the industry. However, our research suggests that, while banks are transforming, there is opportunity to better align with customer expectations.
Capital market firms always have been more mature in their use of data and technology than their retail and corporate banking cousins, and the results of the CGI Client Global...
The UK market has seen household consumer based credit continue to increase at rates of up to 10% over the last twelve to eighteen months and if this market trend...
A day doesn’t go by in the run up to the festive season without yet another warning about the rise of cyber-crime and the lack of awareness amongst the general...

The customer revolution is coming to banking (but it won’t happen overnight)

Sean Devaney Sean Devaney

2017-10-17 Early 2018 will mark the beginning of a new era for the UK’s retail banks. The Competition and Markets Authority’s Open Banking order require the UK’s nine largest banks (the...

Leveraging pre-arrears to improve customer experience and reduce debt

Phil Skinner Phil Skinner

2017-07-12 Identification and action in pre-arrears has been a topic addressed on and off by lenders for a while. The opportunities are clear.

New CGI-sponsored research covers key trends and issues in adopting instant payments

Jerry Norton Jerry Norton

2017-06-23 Every year at CGI, we conduct research on the services banks offer their customers—whether consumers or corporates—comparing the customer’s perspective with that of the bank. This year, we sponsored additional...

Countdown to GDPR: it’s time for action

Neil Sadler Neil Sadler

2017-05-25 The General Data Protection Regulation will usher in a new data management regime for any organisation collecting, storing or processing personal data says Neil Sadler.

Digital Transformation in UK General Insurance: Where do MGAs fit in?

Paul Dix Paul Dix

2017-02-28 A lot of attention has been drawn to the digital developments that are being undertaken by insurers in the direct marketplace, but whilst direct is an important market, transformation of...