Has your organisation realised the benefits of GDPR yet?
GDPR has obliged companies to formalise their approach to Subject Access Requests (SARs). They must reveal information they hold or are responsible for in their supply chain, about an individual,...
Insurers should stop focussing on digital engagement with customers and instead focus on developing their role as an important provider of services to and with those organisations that have a...
Let’s start with the easy bit – what digital transformation isn’t. It’s not councils buying a bunch of digital technologies and adding a second layer to existing processes and systems....
Digital Customer Experience … where to start with this hugely important topic, it has many broad strands each undergoing continual, exciting, even exponential change and so in my experience requires...

Utilities: Study the past, if you would define the future.

Rich Hampshire Rich Hampshire

2017-09-25 Okay, so I’ve borrowed a quote by Confucius for the title, but it’s relevant to this blog. This summer has seen some important developments in the energy sector – developments...

Utilities: Interesting Times – Blessing or Curse?

Rich Hampshire Rich Hampshire

2017-09-08 When I first heard, “May you live in interesting times” my reaction was, ‘what a cool thing to wish from someone’. It wasn’t until almost a decade later that someone...

Digitisation: Driving better user experiences of the justice system

Nick Dale Nick Dale

2017-07-18 The Police Foundation shares insights from our recent joint-published report Reforming justice for the digital age.

Cyber Security at the heart of Fleet Fuelling

Matthew Grisoni Matthew Grisoni

2017-03-20 The repercussions of a security breach on a business are real. Cyber Security must be on every boardroom agenda says CGI's Matthew Grisoni.

‘The Organist Entertains’ – reaction to the insurance Ogden discount rate cut

Paul Dix Paul Dix

2017-03-01 When I first saw the word ‘Ogden’ in the Insurance press I was immediately reminded of the long running BBC programme ‘the organist entertains’ hosted by Nigel Ogden. You’ll all...