Service Delivery Manager

Category: Project Management
City: Southampton, , United Kingdom
Position ID: J0219-2414
Employment Type: Full Time

Position Description

Are you ready for the responsibility of working with one of the world’s most exciting sectors? Do you want to take your career to the next level as part of one of the big five IT and business process firms in the world?

Be part of something exciting and join us as a Service Delivery Manager working in our Utilities team.

The Utilities team is growing with a number of exciting programmes we are looking to introduce a new Service Delivery Management role.

Your future duties and responsibilities

As the Service Delivery Manager you will be responsible for the delivery of one or more service contracts. These may be stand-alone contracts or part of a larger engagement or portfolio of contracts.

You will be accountable for all IT and related services provided by CGI to our Clients. Also you will be responsible for the full service lifecycle including internal and external service support and service delivery.

In addition to managing some specific accounts, you will also deputise for and provide support to the Senior Service Delivery Manager on other banking services and contribute towards a Continual Service Improvement Plans and implement efficiencies across the various services within Banking.

The role involves working with various service delivery teams in the UK and offshore across multiple business units.

Required qualifications to be successful in this role

To be considered, we are looking for you to demonstrate experience working as a service delivery manager, managing client relationships and managing and co-ordinating delivery teams.

Also key to the role is financial management, reporting and commercial awareness.

Ideally you will be ITIL qualified or as a minimum have followed ITIL process.

What you can expect from us

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at

No unsolicited agency referrals please.

CGI is an equal opportunity employer.