Service Architect

Category: Architecture
City: Various, , United Kingdom
Position ID: J0319-0700
Employment Type: Full Time

Position Description

Be part of something exciting and join the CGI Group as an IT Service Management (ITSM) Service Architect / Consultant. Are you ready for the responsibility of working with high profile clients in the world’s most exciting sectors? Do you want to take your career to the next level as part of one of the big five IT and business process firms in the world?

We’re looking for a significantly experienced service architect with a deep knowledge of ITSM and an ability to apply this experience in both a bid and consultancy project engagement.

Certified to at least ITIL expert level you'll be able to effectively adapt and adopt these frameworks in the practical environment. This role can be based from any one of the following offices, Bridgend, Reading, Bristol, Leatherhead, London, Solihull.

Your future duties and responsibilities

Being part of a vibrant and dynamic bid and consultancy project response team you will lead all aspects of the ITSM requirements. You will apply your extensive knowledge and experience in ensuring bid responses exceed requirements, utilising optimised delivery models, and at a price point attractive to the client. On consultancy engagements you’ll ensure that you are deliverables focused and drive the value you bring to each client engagement.

Working within UK Global Technology Operations (GTO) business unit, you’ll be responsible for leading the ITSM solution on IT outsouricng renewals and new name business, and also capable of operating effectively as the ITSM lead in consultancy project engagements.

You will be able to work effectively within virtual bid and project teams, be deliverables focused, superb senior stakeholder engagement with a focus on winning opportunities and driving consulting project activities.
You’ll have significant ITSM presales, consultancy and/or delivery experience and be able to effectively apply this on client engagements.
Being an innovator in the field of ITSM you’ll always be looking for ways to develop and improve UK GTOs ITSM solutions and consultancy offerings.

Required qualifications to be successful in this role

ITIL Expert Certification

What you can expect from us

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at

No unsolicited agency referrals please.

CGI is an equal opportunity employer.