Service Desk Analyst

Category: Service Desk / End User Services
City: Hereford, England - South West, United Kingdom
Position ID: J0320-1557
Employment Type: Full Time
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Position Description

Now, more than ever we are ensuring the continuity of critical services that matter and we are still recruiting during these challenging times.

If it takes seriously complex IT systems to keep your organisational skills challenged, and you’ve never encountered a network you didn’t want to improve, there’s a digital revolution brewing in the UK that could use your talents.

From public service transformation to cutting-edge commercial projects, our work has a wide reach, helping make the everyday easier, for everyone. When you start your CGI story, not only will you be improving people’s lives, you can be sure we’ll do the same for you.

And the even better news? Our friendly team will keep you inspired and will support you to do what you do best, better.

Business is transforming fast. And at CGI, you’ll be at the centre of a digital revolution. As one of the largest independent technology and business services companies in the world, we can deliver exciting opportunities for you to build your career.

Alongside a competitive salary, we offer you access to our share scheme (3% + 3% matching) making you a member not just an employee. You also have the option to benefit from private medical and dental insurance, flexible retirement options, childcare vouchers and a cycle to work scheme.

As for the future? We work as one team, and are a Top 100 employer. Be a successful part of our story and we’ll support you in taking your career anywhere you want it to go.

CGI provides secure, mission-critical solutions to Space, Defence and Intelligence clients

We are looking for an Service Desk Analyst who will be able to answer the phone to our clients in a professional and efficient manner in supporting a variety of bespoke applications and provide front line troubleshooting, diagnostics and technical fixes.

Our roles are only available if you hold or fulfil the criteria to obtain a UK DV Security Clearance.

Your future duties and responsibilities

Whilst working as part of a team, provide focused customer service whilst being responsible for managing open incidents, in line with industry best practice guidelines and the contract Service Level Agreement (SLA).

Required qualifications to be successful in this role

- An understanding of working to SLAs
- Ownership of incident management tickets through a structured process of investigation to determine resolution.
- User provisioning and de- provisioning
- Password management
- Monitoring Operations Manager (SCOM and PRTG)
- Administer remote desktops configuration manager and device manager
- Configure device hardware
- Provide remote assistance
- Knowledge of Active Directory
- Problem Solving
- ITIL Awareness

Our projects are based in a CGI office or client site but may require travel to other locations.

The successful candidate must be able to spend time working away from home, if required.

Please note; in some instances we will expect to see the recruitment process lengthened, with interviewing and hiring taking place at a later date. Please be assured that if you apply for this role, your interest will be registered and we will be in touch soon to discuss your application further.

What you can expect from us

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer.