Service Architect

Category: Architecture
City: Basingstoke, England - South East, United Kingdom
Position ID: J0620-0240
Employment Type: Full Time

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Position Description

A Service Architect is required to design the service processes and procedures for a major compute, storage and network IaaS Implementation for the MoD (ISS).

This role is only available if you hold a HLC UK Security Clearance.

Now, more than ever we are ensuring the continuity of critical services that matter and we are still recruiting during these challenging times. If you love finding innovative solutions to improve complex systems, there’s a digital revolution underway in the UK, and it needs your help. From public service transformation to cutting-edge commercial projects, our work has a wide reach, helping make every day easier, for everyone. When you start your CGI story, not only will you be improving people’s lives, you can be sure we’ll do the same for you.

And the even better news? Our friendly team will keep you inspired and will support you to do what you do best, better.

Business is transforming fast. And at CGI, you’ll be at the centre of a digital revolution. As one of the largest independent technology and business services companies in the world, we can deliver exciting opportunities for you to build your career.

Alongside a competitive salary, we offer you access to our share scheme (3% + 3% matching) making you a member not just an employee. You also have the option to benefit from private medical and dental insurance, flexible retirement options, childcare vouchers and a cycle to work scheme.

As for the future? We work as one team, and are a Top 100 employer. Be a successful part of our story and we’ll support you in taking your career anywhere you want it to go.

Your future duties and responsibilities

In this role, the Service Architect will be responsible for the overall design of the new Services and Service Catalogue which will be delivered to the Authority and Authority Third Parties. The successful candidate will have an excellent understanding of the capabilities that a Windows, VMWare, Dell storage and networking solution can deliver to the end user.

This individual will work with the CGI SDM, Business Change/Collaboration Manager and the Program Director in the creation of the services which will be utilised by the client. They will be working initially in an established location, and then migrating to a new nearby location thereafter. They are expected to travel and work at other client locations for short periods.

Required qualifications to be successful in this role


o Proven experience as a Service Architect within an IaaS environment

o Excellent stakeholder management and client relationship management experience

o Excellent oral and written communication skills, with ability to lead technical teams

o Ability to undertake and evaluate Customer Service Improvement (CSI)



o Experience of SAFe Agile delivery

o Familiarity with secure systems

What you can expect from us

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at

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CGI is an equal opportunity employer.