Technical Author

Category: Administration
City: Hereford, England - South West, United Kingdom
Position ID: J0819-1130
Employment Type: Full Time

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Position Description

Locations: Gloucester, Hereford & Belfast

If you’re looking for a challenge that stretches your talents and you want to make a real difference in people’s lives, come and help us support the digital transformation of the UK.

You’ll work with high profile public and commercial clients, delivering improvements to complex systems that make the everyday simpler.

At CGI you’ll be a member not an employee and you’ll find a friendly, collaborative environment where your ambition is rewarded. Curious?

CGI provides secure, mission-critical solutions to Space, Defence and Intelligence clients.

As a Technical Document author you will be working on creating and updating documentation for an infrastructure hosting solution.

Our roles are only available if you hold or fulfil the criteria to obtain a UK Security Clearance.

Your future duties and responsibilities

Working to a list of document priorities will create / update documents with assistance of technical support team, Mange then through review and approvals.

Required qualifications to be successful in this role

• A strong technical background of creating technical documents within IT environment.
• A history of working within an ITIL – service based environment
• Ability to communicate at all levels
• Able to work as part of a team

Recent experience or knowledge of working with some of the following technologies is desirable but not essential:

• Active Directory components (Domain Services);
• Domain Name Services;
• Dynamic Host Configuration Protocol Services;
• User Experience Virtualisation (UE-V);
• Application Virtualisation (App-V) local components;
• Licensing (Active Directory Based Authentication);
• Windows 10 Client OS and Virtual Desktops;
• File & Print Services Management (including DFS-R and DFS-N);
• System Center Virtual Machine Manager;
• System Center Configuration Manager Current Branch;
• System Center Data Protection Manager;
• System Center Operations Manager;
• System Center Service Manager 2016
• Hyper V and Windows Failover Clustering;
• Windows 10;
• Windows Server 2012 R2; Windows Server 2016
• ESXi 5.1
• WSUS and Patching.
• Windows Server 2016
• Share Point
• Dell Blade Systems
• KEMP load Balancers
• Anti Virus software
• Experience of working in a secure client environment
• Ability to communicate at all levels
• Able to work as part of a team

Our projects are based in a CGI office or client site but may require travel to other locations.

The successful candidate must be able to spend time working away from home, if required.

Business is transforming fast and, at CGI, you’ll be at the centre of a digital revolution. As one of the largest independent technology and business services companies in the world, we can deliver exciting opportunities for you to build your career.

Alongside a competitive salary, we offer you access to our share scheme (3% + 3% matching) making you a member not just an employee. You also have the option to benefit from private medical and dental insurance, flexible retirement options, childcare vouchers and a cycle to work scheme.

As for the future? We work as one team, and are a Top 100 employer. Be a successful part of our story and we’ll support you in taking your career anywhere you want it to go.

What you can expect from us

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at

No unsolicited agency referrals please.

CGI is an equal opportunity employer.