Technical Author

Category: Administration
City: Hereford, England - South West, United Kingdom
Position ID: J0819-1130
Employment Type: Full Time

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Position Description

Locations: Gloucester, Hereford & Belfast

Would you like to work for an organisation with over 40 years’ experience delivering secure, mission-critical IT solutions to Space, Defence and Intelligence clients.

CGI provides secure, mission-critical solutions to Space, Defence and Intelligence clients.

As a Technical Document author you will be working on creating and updating documentation for an infrastructure hosting solution.

Our roles are only available if you hold or fulfil the criteria to obtain a UK Security Clearance.

Your future duties and responsibilities

Working to a list of document priorities will create / update documents with assistance of technical support team, Mange then through review and approvals.

Required qualifications to be successful in this role

• A strong technical background of creating technical documents within IT environment.
• A history of working within an ITIL – service based environment
• Ability to communicate at all levels
• Able to work as part of a team

Recent experience or knowledge of working with some of the following technologies is desirable but not essential:

• Active Directory components (Domain Services);
• Domain Name Services;
• Dynamic Host Configuration Protocol Services;
• User Experience Virtualisation (UE-V);
• Application Virtualisation (App-V) local components;
• Licensing (Active Directory Based Authentication);
• Windows 10 Client OS and Virtual Desktops;
• File & Print Services Management (including DFS-R and DFS-N);
• System Center Virtual Machine Manager;
• System Center Configuration Manager Current Branch;
• System Center Data Protection Manager;
• System Center Operations Manager;
• System Center Service Manager 2016
• Hyper V and Windows Failover Clustering;
• Windows 10;
• Windows Server 2012 R2; Windows Server 2016
• ESXi 5.1
• WSUS and Patching.
• Windows Server 2016
• Share Point
• Dell Blade Systems
• KEMP load Balancers
• Anti Virus software
• Experience of working in a secure client environment
• Ability to communicate at all levels
• Able to work as part of a team

Our projects are based in a CGI office or client site but may require travel to other locations.

The successful candidate must be able to spend time working away from home, if required.

What you can expect from us

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at

No unsolicited agency referrals please.

CGI is an equal opportunity employer.