Service Desk Technical Analyst

Category: Service Desk / End User Services
City: Bridgend, , United Kingdom
Position ID: J0919-0052
Employment Type: Full Time

Position Description

Be part of something exciting! CGI drives the most ambitious IT careers. We are an established and growing company that can offer you the opportunity to work on projects in a supportive and collaborative environment, that will impact the world.

Our Service Desk Technical Analyst support a wide range of organisations such as supporting Health Care Professionals including front line Doctors and Nurses, Council Workers supporting major cities, Government agencies and major UK commercial businesses.

What you’ll be doing day-to-day:

You will provide technical support for incoming queries related to system, software, hardware and networks. You will be problem solving for our clients over the phone, which involves quite a bit of talking and then following up with them to make sure an issue has been resolved properly and in good time.
You must have good written communication skills as you will need to log calls accurately via bespoke applications.
To be successful within this role you will be able to think beyond just problem resolution, by actively identifying opportunities for improvement.
You will be able to take control and understand your own goals in order to perform to the highest standard for your clients.

You will have the ability to problem solve and trouble shoot within a busy environment. You must have sound written and spoken communication skills and be able to work under your own initiative as well as part of a team.
You will have excellent knowledge of Microsoft Operating Systems and Applications.

Previous experience working on a Service Desk or a similar environment working to SLA’s is advantageous but not essential
Starting Salary/Benefits
• £18,000 - £19,600 per annum, including 25 days’ annual leave plus Bank Holidays
• Generous share scheme (3% + 3% matching), flexible retirement
• Plan, private health and dental insurance, cycle to work scheme, buy and sell holidays, childcare vouchers plus many more.

What you can expect from us

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer.