Oracle financials and supply chain transformation

Yankee Candle has its international distribution centre at Avonmouth near Bristol, England, with manufacturing in the USA. CGI were engaged to add new functionality, and to drive process and usage change, to get more value from the Oracle R12 Financials and Supply Chain Management deployment at the Avonmouth facility.

The Challenge

Yankee Candle had identified a number of areas right across their UK operation where they saw opportunities to drive out cost, to increase control, and to progress customer service improvements by:

  • Transforming business process to optimise accuracy and consistency, and to increase efficiency through, for example, greater automation
  • Deriving greater value from their R12 EBS implementation by deploying additional functionality from their existing EBS footprint
  • Embedding consistent and efficient EBS user activity and process context through targeted user education and training
  • Focussing attention on identifying and resolving issues, and reducing procedural effort, thereby reducing the need for workaround procedures

Our Answer

Through training delivery and working together on specific improvements, the CGI team has raised the understanding and capability of Yankee Candle’s finance department, enabling them to manage the processes and exploit standard EBS functionality more effectively. In addition, new capabilities such as Fixed Assets, Direct Debits, Customer Dunning and iProcurement, as well as automating Bank payments and COGS (Cost of Goods Sold) accounting have been deployed, all of which took less than four months to complete.

On the supply chain side CGI have carried out an extensive range of workshops to transform the end-to-end Order Management process. Based on this CGI went on to configure and deploy an extensive ATP (available to promise) function, as well as optimising the order capture functionality and introducing automated order management controls for the business. This means that Customer Care staff can focus less on the mechanics and procedures for capturing and progressing orders, and more on managing customers and their orders, driving up sales and improving order fill efficiency.

CGI and Yankee Candle have worked together to achieve a low risk, nosurprises transition to new ways of working, improving efficiency, control and customer satisfaction. CGI’s approach has underpinned this transition with increased functional coverage and automation in the Oracle EBS deployment, aligned with the new processes.