How CGI developed an app for West Midlands Metro customers to book tickets, check for line disruptions and access exclusive travel offers.

West Midlands Metro (WMM) is a tram network for the West Midlands, operated by Midland Metro Limited.

WMM was aware that it needed to bring its ticketing system, which required tickets to be bought in person, up to date. CGI was approached to discuss how it could help WMM to offer its customers a more convenient way of purchasing tickets. WMM wanted an app which would enable customers to easily buy tickets, plan their journeys and keep up to date with any service changes.

Using its vast experience of building tailor-made apps, CGI developed a mobile app - MyMetro - with a focus of allowing consumers to register an account, plan a journey and purchase tickets. The app allows customers to make payments via card or PayPal and they can also access service information via a link to the WMM Twitter account to check for any disruptions on their line. The app also allows customers to supply feedback to a WMM customer service representative.

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The project referenced in this case study was delivered by Xibis, part of SCISYS, which CGI acquired in December 2019