In a career spanning 30+ years Ray has endeavoured to deliver solutions to customers that are ‘original, stylish and add value’. He has worked across multiple sectors including automotive, transport & logistics, gaming, telco, retail and leisure. In his current role at CGI he is focussed on delivering innovative solutions for retail and consumer services organisations. His modus operandi is to help organisations deliver an enhanced customer experience to their customers, across all part of the customer journey.
From this author
13 March 2020 Ray Ffrench looks at how sustainability is becoming the number one issue that retailers will need to address.Retail
29 November 2019 Ray Ffrench reflects on some of the challenges facing the Retail sector, and how retail companies as a whole should look to focus on the entire customer journey from start to finish, rather than concentrating only on the in-shop experience.Retail
23 July 2019 How do we deliver a great customer experience? Customer experience or more accurately a great customer experience is what all organisations need to deliver; this need is particularly acute in the retail sector.Retail and consumer services