This brochure explores how accelerating the adoption of automation can allow for better delivery of in class service, operational excellence and a hybrid workforce.

As reflected in the CGI Client Global Insights, organisations have an accelerating need to become digital to meet customer expectations. As an essential enabler of digital transformation, automation technology is being used increasingly to:

  • Allow employees to focus on high-value work that optimises the customer or citizen experience

  • Boost productivity, reduce costs, improve quality, increase security and enable real-time operations

  • When combined with advanced analytics, the Internet of Things (IoT) and artificial intelligence (AI), enable entirely new business models