Organisations across sectors are under increasing pressure to launch competitive products and services quickly to meet growing consumer/citizen demands. Innovation and collaboration are becoming critical business capabilities, and leading organisations are investing in emerging technologies to drive their success.

As reflected in the CGI Client Global Insights, organisations have an accelerating need to become digital to meet customer expectations. As an essential enabler of digital transformation, automation technology is being used increasingly to:

  • Allow employees to focus on high-value work that optimises the customer or citizen experience

  • Boost productivity, reduce costs, improve quality, increase security and enable real-time operations

  • When combined with advanced analytics, the Internet of Things (IoT) and artificial intelligence (AI), enable entirely new business models