With the rise of the ‘always on’ user in the last decade comes a new trust in human-to-computer interaction. Time-to-value is the new customer experience metric.
In 2020, we conducted in-person interviews with 111 client executives within retail banking, who indicate a continued focus on increasing customer adoption of digital as a primary channel.
As the world moves rapidly towards instant payments, CGI partnered with the Financial Services Club, a leading European network for senior financial services executives, to research key trends and issues in the adoption of instant payments.
This paper discusses how predictive models are built, ideal situations for applying them, calculating their return on investment, key predictive modeling trends and more.
CGI’s latest global financial consumer survey builds on our previous three years of research reports, which track consumer preferences for financial services, along with their satisfaction and acceptance of emerging non-bank alternatives from FinTech innovators.
Gaining and satisfying customers also dominates, with executives recognizing the need for digital-driven, omni-channel experiences in an increasingly competitive banking environment.
The world of print media has changed forever. As devices like smartphones and tablets become more pervasive, so the way that we consume media is changing the economics of the media industry. We access media in many different ways –...