Second year of recognition follows improvement in ratings
CGI (NYSE: GIB) (TSX: GIB.A) has been re-accredited for the second year with 5 star certification by the Service Desk Institute (SDI) for its UK service desk. CGI remains the only organisation in the world to have achieved the 5 star standard and it is a recognition of the extremely high levels of client service.
Tessa Troubridge, Managing Director, SDI, said, “The service desk at CGI is truly world class. The strength of the CGI brand and culture, the investment in its people and the empowerment of individuals through being ‘members’ has played a crucial factor in the service desk maintaining 5 star world class status for the second year running. This is an unprecedented achievement of which the whole team at CGI should be immensely proud.”
The 5 Star Accreditation, awarded by the SDI, is described as the ultimate level of quality and delivery for world-class service desks and serves as an aspirational guide for all service management organisations. In 2012 the SDI introduced the 5 star standard to recognise those progressive organisations that are able to deliver the highest possible level of customer service.
To award the 5 star certification the SDI carried out a four day audit incorporating feedback from clients and staff, and worked alongside members to understand how the team provides services to a broad range of organisations. CGI improved on its scores from its previous audit to retain its accreditation.
David Fitzpatrick, Senior Vice President of Global Infratsurcture Services at CGI, said, “We are delighted to have retained the SDI 5 star accreditation. It is a stong differentiator for the strengths of our service desk. The team not only retained our accreditation, but increased the scores across all of the categories, demonstrating our culture of continual improvement.”
The UK service desk team, based in South Wales, supports more than 180 clients across the public and private sector.
About the Service Desk Institute (SDI)
Founded in 1988 by Howard Kendall, the Service Desk Institute (SDI) is the leading authority on service desk and IT support related issues. SDI sets the standards for the IT support industry and is the conduit for delivering knowledge and career enhancing skills to the professional community. It also offers the opportunity for international recognition of the support centre operation through its globally recognised Service Desk Certification audit programme. Acting as an independent adviser, SDI captures and disseminates creative and innovative ideas for tomorrow's service desk and support operation. Website: www.servicedeskinstitute.com
Founded in 1976, CGI Group Inc. is the fifth largest independent information technology and business process services firm in the world. Approximately 68,000 professionals serve thousands of global clients from offices and delivery centers across the Americas, Europe and Asia Pacific, leveraging a comprehensive portfolio of services including high-end business and IT consulting, systems integration, application development and maintenance, infrastructure management as well as a wide range of proprietary solutions. With annual revenue in excess of C$10 billion and an order backlog exceeding C$18 billion, CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Website: www.cgi.com
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