ER360 solution provides an integrated energy supplier solution for customer care and billing
CGI (TSX: GIB.A) (NYSE: GIB), has announced a partnership with Junifer Systems and Utiligroup to launch ER360, a comprehensive software solution designed to enable UK energy retailers to serve customers and respond quickly to regulatory and market changes.
ER360 offers a scalable, modular solution designed to provide a complete end-to-end system for both established energy retailers and new market entrants specifically for the UK energy market. As well as customer care and billing, ER360 allows the integration of modules such as energy forecasting, smart meter interaction and trading/risk management. The solution is preconfigured to meet UK specific billing and regulatory requirements such as Climate Change Levy, Ofgem reports and other specific energy sector legislation.
At the front end, Junifer’s Customer Information Systems (CIS) comprises customer care and billing applications, meter data management, prospecting and pricing, marketing data flow integration, process workflow (ticketing), accounts receivable and an open services enabler for enrolment and customer portal integration. Utiligroup’s Automated Flow Management System (AFMS) manages key processes and scenarios such as customer registration/loss and metering information flows, data flow management and exception processing. ER360 is fully integrated with the Smart Metering central DCC service, and also enables the management of Foundation smart meters through CGI’s Smart Data Service, built on Instant Energy. ER360 can be deployed either on an energy retailer’s own IT infrastructure or as a hosted service on CGI’s secure cloud platform.
“The UK energy retail market is intensely competitive and one with seemingly constant regulatory change, so finding the right software not only to stay current but also drive business strategies forward can be a real challenge,” said Tara McGeehan, VP, Energy, Utilities and Telecoms CGI UK. “I am delighted to partner with Junifer and Utiligroup to announce ER360, a smart-enabled customer care and market interaction solution that is specifically designed for the UK market.”
“We are extremely pleased to be partnering with CGI on the launch of Energy Retail 360,” said Paul FitzGerald, Sales and Marketing Director of Junifer Systems. “CGI is a highly respected player in the utilities market with a proven track record in delivering innovative solutions to complex business challenges. Their decision to place Junifer Utility CIS at the heart of ER360 is a clear endorsement of the quality and robustness of our software.”
Matthew Hirst, CEO of Utiligroup, added: “This partnership with CGI and Junifer systems is a fantastic example of how successfully the energy and utilities sector is adapting to market changes. The growing demand for solutions such as ER360 is also representative of how dedicated energy retailers are aiming to provide great service to energy consumers. We are delighted to be involved in the development of a solution that I’ve no doubt will be of great use to both established suppliers and new entrants.”
For more information on CGI’s Smart Metering, visit www.cgi-group.co.uk/smartmetering ; for more information on Junifer Systems’ CIS, visit www.junifersystems.com ; for more information on Utiligroup’s services and software solutions , visit www.utiligroup.com
Founded in 1976, CGI Group Inc. is the fifth largest independent information technology and business process services firm in the world. Approximately 65,000 professionals serve thousands of global clients from offices and delivery centers across the Americas, Europe and Asia Pacific, leveraging a comprehensive portfolio of services, including high-end business and IT consulting, systems integration, application development and maintenance and infrastructure management, as well as 150 IP-based services and solutions. With annual revenue in excess of C$10 billion and an order backlog exceeding C$20 billion, CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Website: www.cgi.com.
Junifer Systems is a global provider of Customer Information Systems (CIS) to the utilities industries, specialising in billing systems for traditional smart meter deployments. For today’s utilities, Junifer Systems is focused on developing the critical software applications to power the new “smart world”, where large volumes, innovative products/pricing and customer satisfaction will become the operational focus. With the momentum resulting from the rollout of smart meters, utility operators must adapt their operational stack to take advantage of the rich information delivered by the next generation meters. For further information about Junifer Systems, visit http://www.junifersystems.com
Utiligroup is the trusted supplier of industry leading and technologically advanced software solutions and services to the energy and utilities industry. Utiligroup works with energy suppliers and other participants to enter and then grow in the market by efficiently managing customer data through data analytics technology and leading managed services. To date Utiligroup has helped over 15 new suppliers enter the energy market and supplies software and services to over 30 active UK energy suppliers, including OVO Energy and Co-Operative Energy. Website www.utiligroup.com
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