CGI (NYSE: GIB) (TSX: GIB.A) is proud to announce it has been recognised for both 5-Star Service Desk Certification from the Service Desk Institute (SDI) and Transformation Project of the Year at the DataCenterDynamics EMEA Awards.
This is the fourth year in a row the CGI UK based Service Desk has been awarded the 5-Star SDI accreditation. As part of the reaccreditation the SDI conducted an audit, in which CGI’s score increased to 97% against a standard pass mark of 75%. CGI is the only organisation in the world to have achieved this standard in four consecutive years, highlighting its commitment to providing outstanding service to its clients.
CGI was also awarded Transformation Project of the Year at the DataCenterDynamics EMEA awards for its Enterprise Hub ProjectHibH. The company’s Bridgend data centre recently saw a significant upgrade in its infrastructure, which delivered dual Tier III hosting capabilities and achieved substantial reductions in energy consumption. The new infrastructure improved the data centre’s Power Usage Effectiveness rating from 1.64 to 1.21, indicating reductions in carbon emissions and operating costs. With the major changes to the data centre, it now meets Green Grid Data Centre efficiency standards.
“We have long viewed our South Wales offices as setting the standard for service and operational excellence, and are pleased to see it recognised with this award and accreditation,” said David Fitzpatrick, Senior Vice-President of Global Infrastructure Services at CGI. “Receiving the SDI 5 star accreditation for the fourth consecutive year is a real testament to the incredible customer service our team has continued to deliver.”
He continued, “As part of the accreditation 25 clients were interviewed by SDI to understand the level of quality we offer. Once again our teams can be proud of the result which is clearly supported by our clients.”
Paul Rodrigues, Executive Chairman of SDI commented: “CGI’s success in maintaining 5 star status is extremely impressive, and the entire company should be proud of this achievement. The company’s values are clearly evidenced in the culture and behaviours across the teams, and are supported by the positive feedback from their customers. Congratulations and well done to the whole team on this outstanding result.”
This recognition builds on the continued success of CGI’s South Wales team who are the current National Outsourcing Association Professional Awards Best Shared Services Team.
Founded in 1976, CGI Group Inc. is the fifth largest independent information technology and business process services firm in the world. Approximately 65,000 professionals serve thousands of global clients from offices and delivery centers across the Americas, Europe and Asia Pacific, leveraging a comprehensive portfolio of services including high-end business and IT consulting, systems integration, application development and maintenance, infrastructure management as well as a wide range of proprietary solutions. With annual revenue in excess of C$10 billion and an order backlog of C$20 billion, CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Website: www.cgi.com
About the Service Desk Institute (SDI)
The SDI company mission is to inspire service desks to be brilliant. To achieve this mission SDI has developed a set of goals by which it aims to inspire service desks to:
- Embrace: To raise the quality of service delivery by valuing best practice
- Engage: To create an inspiring and engaging customer experience
- Invest: To empower their teams to be inspired, take action and be better
- Shine: To demonstrate and deliver exceptional business value
SDI sets the globally recognised best practice service desk standards that provide clear and measurable benchmarks for service desk operations and professionals. The standards are designed to encourage service desks to embrace best practice to in order to raise the quality of service delivery.
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