CGI (NYSE: GIB) (TSX: GIB.A) is proud to announce it has been recognised by the Service Desk Institute (SDI) for 5-Star Service Desk Certification.
This is the fifth year in a row the CGI UK based Service Desk has been awarded the 5-Star SDI accreditation. As part of the reaccreditation the SDI conducted an audit, in which CGI’s score increased to over 98% against a standard pass mark of 75%. CGI is the only organisation in the world to have achieved this standard in five consecutive years, highlighting its commitment to providing outstanding service to its clients.
“We have long viewed our South Wales offices as setting the standard for service and operational excellence, and are pleased to see it recognised with this accreditation for a fifth consecutive year,” said David Fitzpatrick, Senior Vice-President of Global Technology Operations at CGI. He continued, “As part of the accreditation 20 clients were interviewed by SDI to understand the level of quality we deliver. Once again our teams can be proud of the result which is clearly supported by our clients.”
Tessa Troubridge CEO of SDI commented, “CGI’s continued success in maintaining 5 star status across five years is an incredible achievement. The company’s values are clearly evidenced in its culture and the continued investment in reward and recognition designed to celebrate performance excellence is remarkable. Congratulations and well done to the whole team on this outstanding result.”
CGI’s Service Desk team in based in Bridgend and provides services to public and private sector clients across the UK. CGI is recognised by the Welsh Government as an important contributor to the continued economic development of Wales and has been awarded Anchor Company status.
Founded in 1976, CGI Group Inc. is the fifth largest independent information technology and business process services firm in the world. Approximately 68,000 professionals serve thousands of global clients from offices and delivery centers across the Americas, Europe and Asia Pacific, leveraging a comprehensive portfolio of services including high-end business and IT consulting, systems integration, application development and maintenance, infrastructure management as well as a wide range of proprietary solutions. With annual revenue in excess of C$10 billion and an order backlog of C$20 billion, CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Website: www.cgi.com
About the Service Desk Institute (SDI)
The SDI company mission is to inspire service desks to be brilliant. To achieve this mission SDI has developed a set of goals by which it aims to inspire service desks to:
- Embrace: To raise the quality of service delivery by valuing best practice
- Engage: To create an inspiring and engaging customer experience
- Invest: To empower their teams to be inspired, take action and be better
- Shine: To demonstrate and deliver exceptional business value
SDI sets the globally recognised best practice service desk standards that provide clear and measurable benchmarks for service desk operations and professionals. The standards are designed to encourage service desks to embrace best practice to in order to raise the quality of service delivery.
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