Bridgend support team recognised for excellent service to clients
CGI (TSX: GIB.A) (NYSE: GIB), is thrilled to have won the Best Shared Services Team award at this year’s National Outsourcing Association Professional Awards. CGI’s Global Infrastructure Shared Service Team, based in Bridgend, Wales, consists of the service desk, IT infrastructure library® (ITIL®) functions and technical support services, employs over 800 people and supports more than 180 clients ranging from public sector organisations to leading UK multinational companies. Out of a shortlist of six leading shared services providers, the National Outsourcing Association (NOA) selected CGI for its vision and strategy, best practice and governance, innovation and benefits to clients. CGI consistently achieves over 94% customer satisfaction scores and over 90% first time fixes.
“This is a great accolade to have been recognised as the best Shared Services Team by the National Outsourcing Association,” commented Tim Gregory, President CGI UK. “This was a highly competitive category and we are extremely proud to have been recognised by our peers in the NOA as the leaders in delivering excellent technical support and shared services to our clients.”
This NOA Professional Awards recognise team and individual excellence in outsourcing. This award follows CGI’s recent 5 star certification by the Service Desk Institute for the third consecutive year.
l-r Adrian Quayle NOA board member, Philip Chung, Adrian Chiffi, Chris Kingsbury, Paul Phillips from CGI at the NOA Professional Awards
Founded in 1976, CGI Group Inc. is the fifth largest independent information technology and business process services firm in the world. Approximately 68,000 professionals serve thousands of global clients from offices and delivery centers across the Americas, Europe and Asia Pacific, leveraging a comprehensive portfolio of services including high-end business and IT consulting, systems integration, application development and maintenance, infrastructure management as well as a wide range of proprietary solutions.
With annual revenue in excess of C$10 billion and an order backlog of C$20 billion, CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Website: www.cgi.com
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