In today’s 24/7 market place, competition is fierce and the customer is king. Customers are demanding increasingly high levels of customer service while the digital era has ensured a dramatic increase in transactions. Organizations across the board are feeling the strain. Budget cuts, tight resources and multitude of process systems are adding more pressure.
Our customer service and billing proposition is based on CGI’s Mass Data Billing suite, and has been designed to support our clients’ core business by interacting directly on their behalf with customers and other parties to drive efficiencies and accuracy in customer care, billing, and financial reconciliation. Our customer service and billing expertise drives revenue, reduces operational costs and improves end-customer satisfaction.
CGI customer service and billing is an out-of-the-box, pay-as-you-use service which vastly reduces capital expenditure (up to 80%), reduces IT TCO (up to 50%) and streamlines business processes for optimal flexibility. It has been designed with the end user in mind and can be delivered as an end-to-end managed service or modules can be used as tactical additions to existing systems.
CGI’s Customer Care and Billing Service enables organisations create a winning business by:
Contact us today to explore how we can help you to achieve higher customer satisfaction and increase your revenues.