Maximising operational efficiencies
Retaining customers and optimising operations is vital for communication service providers (CSPs) to thrive and survive. Reducing OPEX while excelling in customer service and operations must remain a top priority. This calls for process optimisation in many areas of your operations, from customer management, to sales and delivery, to supporting processes such as finance, HR, knowledge management and logistics. It also calls for the continuous in-depth analysis of your business process key performance indicators.
CGI supports CSPs in all aspects of running an efficient and effective enterprise. We offer consulting, systems integration, IT outsourcing (including application management and helpdesk), and business process outsourcing services across a wide range of areas, including:
All of these services are delivered through a flexible, high-quality, cost-effective delivery model based on an optimal blend of onshore, nearshore and offshore options.
CGI’s enterprise management services and solutions deliver the following benefits to our clients worldwide: