CGI, have been helping companies, across many sectors, improve their Collections and Recoveries business for more than 35 years. Our Collections 360 suite brings together world class products in CACS and Strata, Collections business consulting expertise and of course CGI’s world class hosting capabilities, to present an end to end Collections solution to all of our clients whatever their size or sector.
We offer our clients improved collection rates, lower costs to collect and a single view of the customer all accessed via an Omni channel customer interface. Our proven track record, flexible delivery model and tried and tested product suite allow us to deliver in a quick and agile way - allowing our customers to realise the business benefits quickly. If you are an organisation where collecting money from your customers / citizens efficiently is important we may be able to help you. In an environment where all lending is highly regulated and where fines for non-compliance are commonplace CGI provide solutions and expertise to ensure our customers are comfortable in acting within the required regulatory framework.
Our comprehensive offering is based around 4 key themes:
Regulation – the more prescriptive regulatory environment resulting in a greater operational cost is not likely to change. Customer focus and scrutiny of collections’ practice in relation to customer outcomes looks set to remain a focus. As well as our software which provides a framework, we also provide a Risk and Regulation Health Check which identifies regulatory weaknesses in collections and revenue management systems and optimises revenue management in line with the regulatory and business requirements.
Operating cost predictability and flexibility – being able to control operating costs and provide a flexible operating model with low cost access to solutions is a key theme. CGI offers fully hosted and managed flexible solutions on a secure platform with an opex-style payment model. Supported by our collections expertise offering a full business solution focussed on delivering real business outcomes.
The Customer experience - improving customer experience through omni channel communication and a single customer view. Delivered through more relevant channels supported by a detailed and accurate view of the customer is the key to improved collections rates. CGI has the business expertise needed to make this capability a business reality.
Collections performance - Improving performance in a tough economic landscape is a differentiator for our customers. We provide genuine insight to drive improved collections performance, through world class Data analytics tools, business focused data scientists and analytics experts.
To pinpoint where we can help your organisation why not start with our credit diagnostic? A few hours investment that will allow you to benchmark the effectiveness of your collections operation, with a report that identifies areas for improvement with specific quantifiable actions.
Our customers – CGI has delivered our Collections 360 suite to over 350 customers globally. Our clients can be found in the UK, US, Europe and Canada, and include leading banks, insurers, energy companies, utilities providers and public sector organisations.