Across the retail industry there are a number of future digital innovations that are being trialled and rolled out that will help solve problems for customers and staff.
How do we deliver a great customer experience? Customer experience or more accurately a great customer experience is what all organisations need to deliver; this need is particularly acute in the retail sector.

 

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800+ customer experience management experts

 

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Our full-service offerings for the retail and consumer services industries is underpinned by a large portfolio of CGI-developed solutions. These software applications, reusable frameworks and delivery methods represent years of investment in capturing our industry and technology expertise. Read more about our solutions.

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Actionable data to improve the customer experience and enhance competitiveness

By collecting information from important data sources and linking them together, retail and consumer services companies can use the resulting insights to improve customer experience, create and personalise products and services, and become more competitive.

Rising expectations for a seamless customer experience

Customer expectations for personal, real-time and seamless customer experience are potentially making customer engagement strategies more fragile. Yet, they are also creating opportunities to drive competitive differentiation and strengthen loyalty.

CGI Global Retail and Consumer Services Centre of Excellence

Located in Lille, France, our world-class Centre of Excellence (CoE) incorporates the latest retail technologies and solutions to help our clients look into their future and identify the type of differentiated experiences they can provide to their end-customers.