True digital transformation is taking place across the industry. However, our research suggests that, while banks are transforming, there is opportunity to better align with customer expectations.
Capital market firms always have been more mature in their use of data and technology than their retail and corporate banking cousins, and the results of the CGI Client Global Insights demonstrate that the pace of change within capital markets continues to accelerate.
CGI Collections360 chosen to deliver customer-centric, debt collection on a single, integrated platform
CGI Collections360 chosen to deliver customer-centric, debt collection on a single, integrated platform.
Gaining and satisfying customers also dominates, with executives recognizing the need for digital-driven, omni-channel experiences in an increasingly competitive banking environment.
We conducted 200 in-person interviews with banking clients—including capital market, retail banking, and corporate and transaction banking organizations—to hear more about their top trends and priorities.
Today’s Bank Consumer: Open for Business
CGI’s latest global financial consumer survey builds on our previous three years of research reports, which track consumer preferences for financial services, along with their satisfaction and acceptance of emerging non-bank alternatives from FinTech innovators.
Through this global, multi-lingual solution, CGI helps clients outsource their customer relationship processes to enhance the customer experience, increase efficiencies and cost-effectiveness, and improve time to market.