Retail and Consumer Goods

Overcoming market challenges through business transformation

Increasing customer expectations, globalisation and consolidation combined with challenging economic times are pressuring retailers and consumer goods companies to rethink how they do business. To better compete and win, companies must better understand customers and stay connected to them,  reach new markets, create new revenue streams through product and service innovation, and reengineer the supply chain—all while driving cost reductions.

Along with other sectors, retailers are looking to maximise existing investments in infrastructure.  Effective use of systems in areas such as transport can not only reduce operational cost by as much as 10%, but can optimise inventory flow thereby freeing up capacity without major capital programmes.  CGI’s strong lead in transport management solutions can help retailers improve their operations whilst reducing cost through our deep knowledge and experience in the business.

CGI helps retail and consumer goods organisations adapt and remain competitive through business and technology transformation. We build, implement and manage complex retail systems critical to success in today’s changing marketplace. Our comprehensive services and solutions transform operations in areas such as analytics and business intelligence, mobile commerce, store systems, CRM, merchandise systems, digital, supply chain management, e-commerce, enterprise resource planning, and concept-to-consumer collaboration.

Experience and expertise

  • Our 4,300 retail professionals support 700+ clients globally across the retail, wholesale, consumer packaged goods and consumer services sectors.
  • We partner with six of the largest grocery chains in Europe, delivering omni-channel solutions and services that improve and enhance the customer experience.
  • CGI has collaborated with five of the world’s top 10 luxury goods brands, improving customer personalisation through the better use of data and analytics.
  • CGI works with some of the largest global retail and consumer services clients, delivering digital transformation services that enable full visibility across the entire value chain.
  • Our world-class Global Retail and Consumer Services Center of Excellence, which incorporates the latest retail technologies and solutions, enables our clients to look into their future and identify the type of differentiated experiences they can provide to their end-customers.