CGI (NYSE: GIB) (TSX: GIB.A) is proud to announce it has been recognised by the Service Desk Institute (SDI) for 5-Star Service Desk Certification.
This is the sixth year in a row the CGI UK based Service Desk has been awarded the 5-Star SDI Certification. CGI is the only organisation in the world to have achieved this standard in six consecutive years, highlighting its commitment to providing outstanding service to its clients.
“We continue to see our South Wales offices as setting the standard for service and operational excellence, and are pleased to see recognition with this accreditation for a sixth consecutive year,” said David Fitzpatrick, Senior Vice-President of Global Technology Operations at CGI. He continued, “As part of the accreditation 20 clients were interviewed by SDI to understand the level of quality we deliver. Once again our teams can be proud of the result which is clearly supported by our clients.”
Tessa Troubridge CEO of SDI commented, “CGI’s continued success in maintaining 5 star status across six years is an incredible achievement. The company’s values are clearly evidenced in its culture and the continued investment in reward and recognition designed to celebrate performance excellence is remarkable. Congratulations once again and well done to the whole team on this outstanding result.”
CGI’s Service Desk team in based in Bridgend and provides services to public and private sector clients across the UK. CGI is recognised by the Welsh Government as an important contributor to the continued economic development of Wales and has been awarded Anchor Company status.
Founded in 1976, CGI is among the largest independent IT and business consulting services firm in the world. With 77,000 professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from IT and business consulting to systems integration, outsourcing services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organisations and accelerate results. With annual revenue of C$10.8 billion, CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
About the Service Desk Institute (SDI)
The SDI company mission is to inspire service desks to be brilliant. To achieve this mission SDI has developed a set of goals by which it aims to inspire service desks to:
- Embrace: To raise the quality of service delivery by valuing best practice
- Engage: To create an inspiring and engaging customer experience
- Invest: To empower their teams to be inspired, take action and be better
- Shine: To demonstrate and deliver exceptional business value
SDI sets the globally recognised best practice service desk standards that provide clear and measurable benchmarks for service desk operations and professionals. The standards are designed to encourage service desks to embrace best practice to in order to raise the quality of service delivery.
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