Telecommunications and media

Enabling CSPs’ transformation to new business models

The convergence of sectors and technologies has increased competition within the telecommunications market to unprecedented levels: everything is now an application and the barriers to entry have dropped. Consequently, communications service providers (CSPs) need to reinvent themselves and their business models to address changes in consumer behaviour.

To support this market shift, CGI helps CSPs and media companies successfully become next-generation providers by enabling them to manage cash and debt efficiently, and using insight locked in OSS and BSS to provide information on customer behaviour and drive further business transformation.

This knowledge can be used to enable the rapid introduction and scaling of new cloud-based service portfolios to your business, and to exploit emerging markets such as Internet of Things (IoT) which will facilitate future growth through smart homes, campuses and cities.

An increasingly connected world introduces new threats to businesses which need to be detected, planned for and mitigated. Our cyber security capability is extensive, and can be used to help keep your organisation safe.

Through our quality assurance and client satisfaction focussed operating model, we ensure your transformation is delivered through industry-leading on-time, on-budget project delivery.

Experience and expertise:

  • Support the transformation and maintenance of 1,500 applications for 6 of the 10 largest global telecom service providers
  • In the UK we deliver and operate M2M service platforms for both telecommunications companies and their clients
  • Successfully deployed 48 billing systems within the last 5 years, and produce 570 million invoices per month through 17 billing systems