London, United Kingdom, 8 August 2018 - CGI is proud to announce it has been recognised by the Service Desk Institute (SDI) for 5-Star Service Desk Certification
Our industry leading expertise and end to end capabilities.

Our Welsh team are at the heart of delivering cutting edge services to our clients that help them become more efficient and focus on growing their businesses. This includes CGI’s Secure Government Cloud and Commercial cloud services, our new Cyber Security Operations Centre and developing mobility solutions, healthcare and smart meter technology.

cyber experts looking at monitor

CGI’s Waterton based Service Desk is recognised for its extremely high levels of client service. It has received 5 star accreditation from the Service Desk Institute, the first 5 star to be awarded in the world. The Waterton Service Desk was also named Best Outsourced Contact Centre at the Welsh Contact Centre Forum Awards in February 2014 and has been nominated for the National Outsourcing Association Shared Service Centre of the Year.

Our secure data centre is also recognised for its environmental sustainability following significant investment in the latest cooling technology.


shared services center

CGI is one of the largest ICT employers in Wales. We are recognised by the Welsh Government as an important contributor to the continued economic development of Wales and have been awarded Anchor Company status. We also receive significant funding from the Welsh Government’s Skills Growth Wales programme, to assist in the continued development of CGI’s highly skilled workforce in Wales. The funding is being used to train new employees and up-skill current members creating a great place to develop a career

Croeso i CGI yng Nghymru, rydym yn cyflwyno’r cwmni, ein gwasanaethau ac atebion yn yr iaith Saesneg. Cysylltwch â ni os hoffech drafod eich gofynion yn yr Iaith Gymraeg